FAQ

Quick answers to the questions we hear most. Can’t find what you’re looking for? Get in touch — a real person will reply.

Orders

How do I place an order?

Choose your item and any options, add it to your bag, and check out. You’ll receive a confirmation email as soon as your order is placed.

Is checkout secure?

Yes. All payments are processed through Shopify’s encrypted checkout. We never see or store your full card details.

Can I change or cancel my order?

Contact us as soon as possible. If your order hasn’t been handed to the carrier yet, we’ll do our best to change or cancel it.

Do I need an account to order?

No. You can check out as a guest.

Shipping

Where do you ship?

We ship to Europe, the United States, Canada and Australia.

How much is delivery?

Standard delivery is free on every order.

How long will my order take?

Orders are processed within 7 business days, then usually arrive within 5–12 business days in Europe, 7–15 in the US and Canada, and 8–18 in Australia. See Shipping & Delivery.

How do I track my order?

Once your order ships, you’ll receive an email with tracking information where available.

Returns

Can I return something?

Yes — you have 30 days from delivery to request a return, as long as the item is unused and in its original condition. Please contact us first for instructions. See Returns & Refunds.

My item arrived damaged or incorrect. What now?

We’re sorry. Contact us with your order number and a photo before sending anything back, and we’ll arrange a replacement or refund.

Products

How do you choose your products?

Every product has to make an everyday routine simpler, calmer or more enjoyable, and be made well enough to use every day. We keep the range small on purpose.